Privacy Policy

This Privacy Policy describes how Zorent Technology Solutions Private Limited ("we," "us," or "our") collects, uses, processes, and discloses your information, including personal information, in conjunction with your access to and use of the Zorents platform ("Zorents").

When you use our Platform, you trust us with your information. We are committed to keeping that trust. This Privacy Policy is designed to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

By using our Platform, you agree to the collection, use, processing, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

INFORMATION WE COLLECT

We collect several types of information from and about users of our Platform, including:

Personal Information

Personal information is information that identifies you as an individual. The personal information we may collect includes:

Account Information: Name, email address, phone number, password, and profile information.
Identity Verification Information: Government-issued identification details, address proof, and other verification documents as required.
Financial Information: Bank account details, payment card information, transaction history, and rent payment details.
Location Information: Address information, GPS location, and IP address.
Communication Information: Messages, emails, and other communications you exchange on or through our Platform.

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

Usage Data: Information about how you interact with our Platform, including browsing history, search queries, features you use, and time spent on the Platform.
Device Information: Information about your device, including device type, operating system, browser type, and internet connection.
Aggregated Data: Statistical or demographic data for any purpose, which may be derived from your personal information but does not directly or indirectly reveal your identity.

HOW WE COLLECT INFORMATION

We collect information through:

Direct Interactions

Information you provide when you:

Create an account on our Platform
Complete your profile
Make or receive payments
Communicate with other users
Contact our customer support
Participate in surveys or promotions

Automated Technologies

Information collected automatically when you use our Platform through:

Cookies and similar tracking technologies
Server logs
Analytics tools

Third-Party Sources

Information we receive from third-party sources such as:

Property management systems
Payment processors
Brand partners
Identity verification services
Social media platforms (if you connect your account)

HOW WE USE YOUR INFORMATION

We use your information for various purposes, including:

Providing and Improving Our Services

To operate, maintain, and improve our Platform
To process transactions and manage your account
To calculate and facilitate rent reductions based on your shopping activity
To connect you with Brand Partners and process rewards
To provide customer support and respond to your requests

Personalization and Communication

To personalize your experience and deliver content and product offerings relevant to your interests
To communicate with you about your account, transactions, and rewards
To send you updates, security alerts, and support messages
To notify you about changes to our Platform or policies

Safety and Security

To verify your identity and prevent fraud
To monitor and analyze usage patterns and activities
To investigate and address violations of our Terms and Conditions
To protect the security and integrity of our Platform

Legal Compliance and Business Operations

To comply with legal obligations and resolve disputes
To enforce our agreements, including our Terms and Conditions
To conduct research and analysis to improve our business operations
To consider you for new products, services, or features

SHARING YOUR INFORMATION

We may share your information with:

Platform Users

We share certain information with other users of the Platform as necessary for the functioning of our services, such as sharing tenant information with Property Owners for rent payment processing.

Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.

Brand Partners

We share necessary information with our Brand Partners to facilitate your shopping activities and process rent reductions, including transaction details and reward calculations.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when we have your consent to do so.

DATA STORAGE AND SECURITY

We implement appropriate security measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

We store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Update

You can access and update certain information about yourself by logging into your account settings.

Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You may request deletion of your personal information, subject to certain exceptions provided by law.

Objection and Restriction

You may object to or request restriction of the processing of your personal information under certain circumstances.

Withdrawal of Consent

You may withdraw consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the contact information provided below.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

Keeping you signed in
Understanding how you use our Platform
Remembering your preferences
Improving your experience
Measuring the effectiveness of our marketing campaigns

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

CHILDREN'S PRIVACY

Our Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the Platform after we post changes to the Privacy Policy means that you accept and agree to the changes.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

Zorent Technology Solutions Private Limited
Kudlu, Bengaluru, Karnataka, India
hello@zorents.com
91+9538198215

JURISDICTION-SPECIFIC PROVISIONS

For Users in India

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:

Name of Grievance Officer - Manjesh
Email Address - manjesh@zorents.com
Phone Number - 91+9538198215

CONSENT

By using our Platform, you consent to our Privacy Policy and agree to its terms.

Last Updated: 25/05/2025

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